Shipping and Returns
What are the shipping charges?
We offer free delivery for orders above Rs 800. For other orders, charges will depend on the location where the product needs to be delivered.
How long will it take for me to receive my product?
- It will take around 2-4 days from the date of order to dispatch your product.
What if my package is lost or not delivered?
You can inform us regarding the lost package within 10 days from the date of dispatch along with a note from the delivery agency that the package has not yet been delivered. We will refund the cost of the product within 5 working days from date of confirmation. We will not be able to bear the cost of shipment, if any.
What are the locations you ship to?
We ship anywhere within India. Currently, we are unable to accept International orders.
How can I contact you?
You can contact us either by Whatsapp on 9047758434 or drop us a mail at firstname.lastname@example.org. We will respond to you within 24 hours.
Exchange and Returns
How do I return a product?
Unforutnately, we do not accept returns currently. However, we want you to be happy with your purchase so we offer an exchange option. Please check the questions related to exchanges to know more.
What if I receive a damaged product?
You can inform us regarding the damaged product on the date of delivery by providing a photograph of the damaged product. We will assess the damage and then you can opt for an exchange of the same product (design and color). Please check the questions related to exchanges to know more.
How do I exchange a product?
- We provide exchange option for the same product (design and color).
Can customized products be returned/exchanged?
We accept exchanges of customized products only if the product is damaged. Since, we are making the product specially for you we won't be able to offer a return or exchange for other reasons.
How can I contact you?
You contact us either by Whatsapp on 9047758434 or drop us a mail at email@example.com. We will respond to you within 24 hours.
Can I return/echange face mask?
Due to safety concerns , we do not accept returns or exchange of face masks. However, in case you receive a damaged product, please refer to the "damaged product" question to know more.